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Good customer service

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speee1dy
(@speee1dy)
Expert

hi
just wondering what places you have had great customer service. so much of what we talk about here is the lack of good customer service i thought it would be nice to post our positive experiences for a change.

my top choice is the building where you get your passports. the people there are always so nice, always willing to help you out, i think they are by far the nicest people i have ever dealt with.

next would be the scotia bank in downtown, the girls always have a smile and are so friendly. monica you trained them right.

office max is another one who has friendly people, and most of the time you can find people willing to help.

the post office in downtown christiansted is another great choice. always a hello and a smile

and finally the big k near fredericksted has a bunch of very nice people too.

what are your choices and why

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Topic starter Posted : April 16, 2009 11:46 am
glynnswife
(@glynnswife)
Advanced Member

People who live here won't believe this but I had to get Innovative Cable and DSL and telephone recently and the service was FANTASTIC. I had everything within a few days and they were very kind from the woman who signed me up to the man who delivered the box and hooked it up.

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Posted : April 16, 2009 12:24 pm
pamela
(@pamela)
Trusted Member

Tire Kingdom in STT. I went in dreading the experience and left laughing that this was almost a customer service commerical! They were quick, professional and pleasant. Glad to be able to give them KUDOS!

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Posted : April 16, 2009 1:25 pm
terry
(@terry)
Expert

The lady who took care of us at the government office when we got our senior cards.
The staff at Paradise Cafe and Angry Nates
The staff at N2 the Blue scuba

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Posted : April 16, 2009 2:57 pm
islandjoan
(@islandjoan)
Trusted Member

I love it when Mario is at the Sunny Isle Post Office...he's a riot! And always super friendly.

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Posted : April 16, 2009 3:06 pm
SuzanneB
(@SuzanneB)
Advanced Member

Amazingly, I also had a great experience when calling Innovative on STT to pay my bills this AM. The service rep. was great and I made it a point to tell her that this was the best customer service I have received from the company, thus far. She was pleasant, helpful and made sure all of my information was accurate. 🙂

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Posted : April 16, 2009 3:26 pm
Trade
(@Trade)
Expert

On STT:

No complaints with the staff at the hospital. All very kind & professional.
The Toyota dealer. Really good, professional service every time I've used them & they were very nice & didn't rip me off.
Fresh Market in Lockhart Mall (or is it Four Seasons?) Everyone very helpful & nice there.
Ditto for Gourmet Gallery in Havensight.
Delly Deck.
The kids who work at Texas Pit BBQ in Wheatley Center.
Red Hook Mail Service.
The ladies at the front desk at Scotia Bank in Havensight.
The guys at the Pollyberg Texaco Station.

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Posted : April 16, 2009 5:07 pm
Bombi
(@Bombi)
Trusted Member

On STX, the past week or so ,
Mario's water delivery-good
LC Plumbing Supply-good
Gallows Bay hardware- poor
Target tire- good
IRB-fair
Dr. Prassards- good
ABC Janitorial and Pool supply-good

After writing this I realize I might be lowering my expectations.

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Posted : April 16, 2009 5:17 pm
islandtyme
(@islandtyme)
Trusted Member

Stx

Dept of Elections - Great Customer service! So get out there & get registered to vote!

Banco-popyour brain out (Orange Grove) - Lousy at best

Dwn Twn Post Office - Beverly is just the sweetest little lady - Excellent Service

Island Tribe - Gail & Lisa are sooooo nice & helpful - Another mark in the Excellent category

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Posted : April 16, 2009 6:23 pm
sugarlander
(@sugarlander)
Advanced Member

Five stars to the IRB. I dropped off my return at the Sunny Isle branch around 5 PM on Thursday. I was promptly greeted at the door with a smile and politely directed upstairs. The lady at the table asked if she could help before I could say a word. She was friendly and smiled. The whole process took less than ten minutes.

speee1dy, if I didn't know better, I would swear that we went to different Office Maxs. I go there at least once a week and the service there ranges from poor to fair. The only exception has been the copy center. I drop off a lot of production work It's been my experience that the people that work there are prompt, friendly, and accommodating.

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Posted : April 16, 2009 7:06 pm
speee1dy
(@speee1dy)
Expert

sugarlander, i guess ive just hit it at the right time. usually they are very nice.
i did also forget to mention innovative, they have been super nice too.
islandtyme, i agree with you on banco popular. i have never had a good experience there.
all of the shops downtown have nice people working there.

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Topic starter Posted : April 16, 2009 9:44 pm
East Ender
(@east-ender)
Expert

On St Thomas the blue ribbon goes to Chelsea Drugstore. From the heartfelt "Good morning!" when you open the door to the check-out, it is a pleasant experience. (tu):D

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Posted : April 16, 2009 9:44 pm
Trade
(@Trade)
Expert

EE, you're so right about that one! Great place & good selections of other drugstore items. However, I dearly love the pharmacist at Drug Farm behind the hospital but I love going to Chelsea Drugs.

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Posted : April 16, 2009 10:09 pm
East Ender
(@east-ender)
Expert

And beside, Trade, I can sing; "I went down to the Chelsea Drugstore...to get my prescription filled...I was standing in line with Mr. Jimmy...";)

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Posted : April 16, 2009 10:28 pm
Trade
(@Trade)
Expert

Oh, no, she's singing again. :-X

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Posted : April 16, 2009 10:30 pm
East Ender
(@east-ender)
Expert

Tee, hee, hee!:P

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Posted : April 16, 2009 10:33 pm
SunOrSki
(@SunOrSki)
Advanced Member

Ran a bunch of errands yesterday on STX and really had pretty good service all around:
PO in Frederiksted
Ka-Ma-Kris Hardware
K-Mart in F'sted - floor staff really good, cashiers really slow
VI Cargo
Napoleons next to Carlos Furniture
Marshall & Sterling in Gallows Bay (I even mentioned at dinner how I was really impressed at the receptionist who was super friendly and really efficient juggling many things at once)

No wonder I was tired when we got home!

Need to get tags and registration for car yet . . . hope that goes well too 😉

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Posted : April 17, 2009 12:45 am
speee1dy
(@speee1dy)
Expert

i have always had good service for the car registration. friendly people too and always helpful

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Topic starter Posted : April 17, 2009 11:35 am
Peggy
(@Peggy)
Advanced Member

STT:

Sea chest, Doctors Choice Pharmacy, TuTu, Haven Sight Pharmacy, Fruit Bowl, STT Police Dept Office ( the ladies are great),

The worst:

Wapa, Home Depot

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Posted : April 17, 2009 12:04 pm
Sauceress
(@Sauceress)
Advanced Member

Had excellent service in Carlos's Furniture Store. I needed to replace the fridge in the condo. Courteous, knowledgeable and friendly all in one place. Thanks guys for all your help. Oh and speedy delivery. See told you I would post something .
Deidre

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Posted : April 17, 2009 2:02 pm
DUN
 DUN
(@DUN)
Trusted Member

STT:

Sea chest, Doctors Choice Pharmacy, TuTu, Haven Sight Pharmacy, Fruit Bowl, STT Police Dept Office ( the ladies are great),

The worst:

Wapa, Home Depot

Ah, Home Depot!
"You can do it, we won`t help!"

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Posted : April 17, 2009 11:28 pm
Juanita
(@Juanita)
Expert

Remember when Home Depot first opened? People were falling all over you offering to help. Now, IF you can find someone, it's usually "not my department, go to the service counter". And, of course, at the service counter..... well.....business as usual! The manager, Scott (if he's still there) is excellent, but his customer service style is definitely not trickling down to his employees.

But, this thread is supposed to be good stuff! So kudos, as always, to the checkers at Food Town. Always a smile and a greeting, plus the management is always very helpful when you can't find something. The deli in Food Town is the weak link. Never a smile or greeting from those ladies. As I type this, I'm just wondering why it's all of them, no exceptions, yet all the checkers are friendly. *-)

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Posted : April 18, 2009 7:30 pm
sugarlander
(@sugarlander)
Advanced Member

Well I had a different experience at Office Max this morning speee1dy. The manager greeted me at the door, my item was retrieved from the shelf by a sales clerk for me, and I was whisked to the front of the line. The cashier was friendly and apologized for the price but gave me her employee discount. Another clerk took my item to my car and refused a tip.

SERIOUSLY - my experience was completely different this morning. I got help finding for some oddball folders and the cashier smiled and was very friendly. That's more than I usually expect.

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Posted : April 18, 2009 9:16 pm
suebee
(@suebee)
Active Member

Innovative Cable on STT. We were not getting all the channels we ordered. The technician came to our place--it was a day earlier than they had said, but they called first to be sure someone was there. There were several small problems which he fixed and the thing works pretty well. He spent lots of time to get it working and was really nice. What a relief. I lay awake a couple of nights worrying about it--all for nothing. Don't you love it when a plan comes together??

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Posted : April 18, 2009 11:28 pm
Ace
 Ace
(@Ace)
Advanced Member

On STX--

HH tire service for breaks and tires. I was amazed at how nice and quick they were with just a drop in.

Kiki's automotive across from Burger King. The men there super friendly and did everything to find out what was wrong and fix my car

C'sted post office are always friendly and super helpful

switching over from choice to innovative wasn't bad at all; the service guy was nice

license and registration wasn't so bad (though the last time I got a license was in brooklyn which is like one of Dante's circle of hell)

the seaplane people were really friendly the times I've been.

ditto marshall and sterling in town and gallows bay --excellent service

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Posted : April 19, 2009 12:47 am
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