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Linda J
(@Linda_J)
Expert

Most of the hotels are EDC recipients.

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Posted : July 30, 2010 7:10 pm
SkysTheLimit
(@SkysTheLimit)
Trusted Member

I think spotty is the best description of the service at IHOP to date. However the franchisee lives on-island and seems anxious to make a go if it.

Seems anxious to make a go of it? I would think so with the investment they've made. Maybe they (franchisees) should greet you at the door when you arrive and ask how things are during your visit and upon leaving. Heck if the management was onsite maybe the slackers would pick it up a bit. Or...they could be there to explain what's taking so long to get a cup of coffee. Took me 20 minutes and she wasn't happy about it because it "wasn't her table."

Can't these places hire with a probationary period written into a contract? After 90 days if they don't produce cut the ties?

We had an Ihop close to our house in the states and the service and food was awesome!! And they were packed! Every table full.
The time I went on STX 3 tables counting ours were occupied and we left after about an hr and a half disgusted.

I was recently in San Antonio and went to Denny's late one night. They were packed and the server said we might be in for a wait due to the fact they were busy and short handed. She brought drinks immediately, food came out piping hot and too order in about 15 minutes. AND she checked on us regularly with a smile. We left a tip about equal to the bill.

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Posted : July 30, 2010 7:39 pm
Juanita
(@Juanita)
Expert

Have any of you had personal experience with firing someone and then being "taken to the labor board", or 2nd hand knowledge of such an occurence? I'm sure it happens, but I ask because a couple of years back, the then head of the Labor Department spoke at a Rotary meeting, and he said it wasn't a problem to fire someone if they are not doing their job properly. He said as long as you follow the rules (give written warnings, etc.), they continue to be "bad" employees, then fire them! I have never personally known anyone who had an issue (either employer or employee), but I've only worked for a few small companies. Just curious because we hear this complaint often as an excuse for not firing bad employees.

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Posted : July 30, 2010 8:12 pm
DUN
 DUN
(@DUN)
Trusted Member

Right on stiphy , tell it like it is (tu)!
It has been said before, the VI brings a new meaning to "fast food"!

Though, there is a fine line between what one can receive w/o working(especially now a days, with the many entitlement programs!) & what one does working at such a job, this could possibly be one of the limiting factors.

It appears local workers (for the most part) don't see the bigger picture, & there seems to be a lack of ambition as well.
When there was a STT Ihop, my wife & I counted 7 different servers, yet none were to be found for 15 minutes!
We were wondering if there was some sort of meeting, so I ventured behind the serving station, behind the wall...
What I saw was a VERY familiar sight, some female workers looking at or doing their nails, & many others either talking or on their cell phones!
For a fleeting moment, I thought I was in a government office during the Turnbull years!

You CAN'T run a business like this!
WHERE is the manager or franchise owner?
Again, can these useless employees be fired w/o repercussions??(I don't think so!)

Is it like this???>>>So, if you are not ambitious, want to try something different than tacking government handouts(even if it is to get MORE handouts), are lazy & don't want to work in the first place, get a local job!

Yes, many resorts are EDC, as was the Atlantis sub i'm told.
The VI taxi association(I'm told) wanted the same tax free benefits, so the govenment pulled the EDC benbnifits from them(Atlantis Sub).
That business is no more.
I have friends who worked for them, & that was one of the few business here that treated their employees right, benefits etc.
The taxis made out (what else is new) by limiting excursions our visitors can partake in.
Now it seems to many cruise ship passengers the VI is a great place to get ripped off by a cab or get shot in! Hey we can do all that other stuff in the other locations!!
Sad

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Posted : July 30, 2010 11:08 pm
Neil
 Neil
(@Neil)
Trusted Member

Regarding servers and incentive to work hard... TIPS are designed to reward good service.
You'd think that would be enough. (aren't they being paid the typical "below minimum" wage for servers?)

To reiterate, in general we've had good service at IHOP here on StX. Not always perfect or fast, but pretty darn good for around here.

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Posted : July 31, 2010 1:30 am
diverdude
(@diverdude)
Advanced Member

At about the same time that Carol was at IHOP, the wife and I were getting breakfast at the K-Mart at Sunny Isle. It took less than 10 minutes to get two eggs, made to order, toast, hash browns, and bacon. They even substituted a pancake for my wife's toast at no charge. Everything was good except for the hash browns which are always not to my liking. The staff was friendly and the cost? $3.49 for each breakfast. It's the best kept secret on the island.[/quote

Went to Kmart to get the legendary lunch everybody talks about. All they had was a half chicken for $12! (rip off. Go to le petit for chicken even BETTER than la reine!) I was very disappointed, and ended up going to Wendy's for lunch. Can someone please tell me what I was missing at Kmart? Thank You!

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Posted : August 20, 2010 3:12 am
sugarlander
(@sugarlander)
Advanced Member

hi Diverdude, I can only speak to the breakfast at K-Mart. BTW--the chili is not bad at Wendy's (but the crackers are ALWAYS stale)

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Posted : August 20, 2010 10:34 am
diverdude
(@diverdude)
Advanced Member

Thank you! What day does the cafe at Kmart refresh their stock, and what are their breakfast hours and the menu? Thank you!

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Posted : August 20, 2010 3:29 pm
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