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No cell phone service on east end STX

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dougtamjj
(@dougtamjj)
Expert

The woman Doug spoke to this morning said the 19th but she still did not see the outage.

Cheese and Bread indeed!

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Topic starter Posted : May 16, 2016 3:41 pm
dougtamjj
(@dougtamjj)
Expert

The lady Doug spoke to this morning said service should be restored by the 19th but she still didn't see an outage. I will send an email as well. Hopefully if everyone keeps calling and emailing we will have service soon.

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Topic starter Posted : May 16, 2016 3:57 pm
dougtamjj
(@dougtamjj)
Expert

Sorry for posting twice. LOL!

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Topic starter Posted : May 16, 2016 3:58 pm
rmb2830
(@rmb2830)
Advanced Member

they just told me end of day on the 17th...and that they are supposedly working on it now.
would be interesting to drive by and see if anyone is even there !

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Posted : May 16, 2016 6:02 pm
dougtamjj
(@dougtamjj)
Expert

I just received this email in response to my email to the CEO of AT&T Randal Stephenson. If we all email and call her maybe we can get this resolved.

Tammy

My name is Kitira Smith-Davis and I work within the Office of the President for AT&T. Our job is to resolve issues on behalf of senior leadership for the company. I will be your point of contact on this issue through resolution. To ensure that I have a full understanding of your requested resolution, I will be trying to reach out to you over the next few days. If you prefer, you can call me directly at 847.240.7228 or email me at ks4562@att.com.

This was sent on behalf of Kitira Smith-Davis by the Office of the President intake team. Please do not respond to this email but email the specialist at ks4562@att.com.

Please refer to Clarify case number CM20160516_114398388

kana_append_end>

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Topic starter Posted : May 16, 2016 8:46 pm
specialk
(@specialk)
Trusted Member

Just checked with AT&t for an update. Said we should be back up by end of tomorrow.

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Posted : May 17, 2016 12:56 am
dougtamjj
(@dougtamjj)
Expert

(tu) I hope so.

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Topic starter Posted : May 17, 2016 1:37 am
dougtamjj
(@dougtamjj)
Expert

I've got signal!!!

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Topic starter Posted : May 17, 2016 7:24 am
lily1025
(@lily1025)
Advanced Member

YEAH!!!!!We have service!!!!:

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Posted : May 17, 2016 11:37 am
dougtamjj
(@dougtamjj)
Expert

Phone service just went out again.

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Topic starter Posted : May 17, 2016 2:28 pm
OldTart
(@the-oldtart)
Expert

I have a couple of tin cans and a ball of twine you can borrow ... :@)

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Posted : May 17, 2016 2:35 pm
Bombi
(@Bombi)
Trusted Member

Maybe they are upgrading the equipment? I know, wishful thinking. I use Magic Jack on my laptop and with the MJ app on my iPhone for times like this. It works well and I think it's just $30/year.
I did message AT&T on Facebook and got a relatively fast response. FYI, if you Are a member of AARP bring your card and an ID to the AT&T store to get a 10% discount each month on your bill. Peace

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Posted : May 17, 2016 2:56 pm
dougtamjj
(@dougtamjj)
Expert

LOL Tart! Sorry I sound like a whiner. I operate my stateside business from my home here on STX and I am a bit frustrated. My fault for not putting in a land line. I was on the phone with a client when the phones went down again.

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Topic starter Posted : May 17, 2016 2:59 pm
dougtamjj
(@dougtamjj)
Expert

Thanks Bombi

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Topic starter Posted : May 17, 2016 3:01 pm
OldTart
(@the-oldtart)
Expert

LOL Tart! Sorry I sound like a whiner. I operate my stateside business from my home here on STX and I am a bit frustrated. My fault for not putting in a land line. I was on the phone with a client when the phones went down again.

Darn it, my ball of twine is big but wouldn't cover all THAT distance! Hope you get a fix soon!

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Posted : May 17, 2016 3:19 pm
dougtamjj
(@dougtamjj)
Expert

Thanks Tart. Me too.

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Topic starter Posted : May 17, 2016 3:33 pm
mistyblue
(@mistyblue)
Active Member

I have no cell service again out East. I had it for awhile this morning. Anyone else have no service again?

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Posted : May 17, 2016 5:13 pm
dougtamjj
(@dougtamjj)
Expert

I don't think any of us have service.

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Topic starter Posted : May 17, 2016 5:15 pm
dougtamjj
(@dougtamjj)
Expert

Would everyone without cell phone service please report the outage again. AT&T may think the issues is resolved since we had service for a while today. I sent another email.

Thanks

Tammy

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Topic starter Posted : May 17, 2016 5:54 pm
Alana33
(@alana33)
Expert

Maybe they are upgrading the equipment? I know, wishful thinking. I use Magic Jack on my laptop and with the MJ app on my iPhone for times like this. It works well and I think it's just $30/year.
I did message AT&T on Facebook and got a relatively fast response. FYI, if you Are a member of AARP bring your card and an ID to the AT&T store to get a 10% discount each month on your bill. Peace

Thanks for info Bombi.

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Posted : May 17, 2016 5:55 pm
mistyblue
(@mistyblue)
Active Member

What is the email address to report the outage?

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Posted : May 17, 2016 6:10 pm
Alana33
(@alana33)
Expert

I just received this email in response to my email to the CEO of AT&T Randal Stephenson. If we all email and call her maybe we can get this resolved.

Tammy

My name is Kitira Smith-Davis and I work within the Office of the President for AT&T. Our job is to resolve issues on behalf of senior leadership for the company. I will be your point of contact on this issue through resolution. To ensure that I have a full understanding of your requested resolution, I will be trying to reach out to you over the next few days. If you prefer, you can call me directly at 847.240.7228 or email me at ks4562@att.com.

This was sent on behalf of Kitira Smith-Davis by the Office of the President intake team. Please do not respond to this email but email the specialist at ks4562@att.com.

Please refer to Clarify case number CM20160516_114398388

kana_append_end>

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Posted : May 17, 2016 6:44 pm
dougtamjj
(@dougtamjj)
Expert

Service has been restored. Hopefully it will stay that way! Thanks to everyone who called!

Tammy

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Topic starter Posted : May 17, 2016 7:56 pm
specialk
(@specialk)
Trusted Member

(tu)

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Posted : May 18, 2016 10:22 am
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