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Spoiled products

 
margaritagirl
(@margaritagirl)
Trusted Member

Okay, this is the 2nd time in 3 weeks I've gotten sour milk from Pueblo.
The first time it was a half gallon, brand new still had 5 days to expire, opened it and it was sour. I bought a gallon on Saturday, just opened it today with an expiration date of Sept. 8, it is sour. I just poured $5.99 right down the drain. Of course I already threw the receipt out. Lesson learned, keep receipts at least for a week.
Yes, before someone else says it, I'm whining. I'm tired of paying high prices, and the food or drink being spoiled. Drives me nuts. Plus I couldn't have my cereal this morning. That makes me cranky. LOL!

I purchased a ham slice from Cost U Less and didn't notice the expiration date on it. I open to use it, I about fell on the floor it stunk so bad. It had expired the month before. Sometimes I check the temperature in the refrigerated section. I noticed one time at Cost U Less the temp was 48 degrees. I let them know about it. They said they already knew it was a problem. They didn't seem worried about it. I didn't buy anything in that section.

Just wanted to give a heads up about the milk, not sure what is going on there. I always buy it there. I will call them today about it.

A tip for everyone and myself, check the dates and save your receipts.

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Topic starter Posted : September 2, 2014 1:48 pm
BeachcomberStt
(@BeachcomberStt)
Trusted Member

If you don't receive your money back from Pueblo concerning the milk, call or email the milk company, explain the situation, and ask them for a refund.
If I don't get satisfaction from the store, I contact the product's company about the problem and find them to be more receptive.

Good tips, margaritagirl: Always save your receipts for a little while after you buy anything at any store just in case you need to return something and check for expiration dates for spoiled products.

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Posted : September 2, 2014 2:19 pm
vicanuck
(@vicanuck)
Expert

Go buy another fresh milk from Pueblo, then use that receipt to return the bad milk.

Problem solved.

I would never, ever shop at Pueblo, by the way.

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Posted : September 2, 2014 2:42 pm
Alana33
(@alana33)
Expert

I have a problem with Avocados from CYL.
While they ook great on the outside, they have been brown and stringy on the inside when I cut them open. I take back with receipt the next day and my money is returned.
Avocados from Pueblo don't seem to have this problem.

I never buy milk that is close to the expiration date. If needed, I' buy one of the long life milk products to see me thru until the newer regular milk shipment comes in.

Indeed, it often seems that we should just throw the money directly in the garbage and cut out the middle man.

Always keep receipts and call immediately if you can't go back to return item same day.
As Beachcomber say, always check expiration dates. Things are too expensive to be wasting money on spoiled food items. Don't be afraid to ask for your money back if an item is spoiled.

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Posted : September 2, 2014 2:49 pm
gonetropo
(@gonetropo)
Advanced Member

HI Margaritagirl
We have had the same issue over the past few months at Pueblo and have just returned the milk. No receipt necessary as they are the only ones that carry Dakin brand on STX.
The manager has always been accommodating but it is inconvenient to have to return it.

So, we have since decided not to bother buying milk there. They obviously have a problem with their shipment and/or storage of the milk. Granted, it is $1 less than Plaza and $2 less than Foodtown per gallon but it isn't worth the aggravation.

We have been buying milk at Plaza now and have no experienced no issues with it in the past 2 months.

Good luck!

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Posted : September 2, 2014 3:30 pm
speee1dy
(@speee1dy)
Expert

i guess we have all bought sour spoiled milk from the stores before.

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Posted : September 2, 2014 3:54 pm
LuckyGirl56
(@LuckyGirl56)
Advanced Member

You might want to call Licensing and Consumer Affairs in Golden Rock and report the issue with the soured milk at Pueblo and the refrigerator/cooler problem at Cost U Less.

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Posted : September 2, 2014 5:42 pm
vicanuck
(@vicanuck)
Expert

You can always open the milk before you buy it to ensure its not sour.

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Posted : September 2, 2014 6:11 pm
malibutexan07
(@malibutexan07)
Advanced Member

I, too, recently purchased sour milk at Pueblo (by Christiansted). I then purchased milk from Pueblo in La Reine and it was also sour. So now I only buy milk at Plaza. Sour milk is the worst.

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Posted : September 3, 2014 12:35 am
Scubadoo
(@Scubadoo)
Trusted Member

Got some bad cheese from Plaza once. Really stinky. Stuff happens. Check the dates. Check the temps. Check the seals. Unfortunately just cuz it's cold in the store doesn't mean it was like that through the whole distribution channel. Even in the states I've gotten the occasional bad avocado or mango looking fine on the outside.

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Posted : September 3, 2014 4:49 am
C_Ray6
(@C_Ray6)
Advanced Member

The worst thing to do is say nothing to store management. It definitely could be a problem with the distribution company. If management is aware of the problem perhaps it can be rectified.

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Posted : September 3, 2014 11:56 am
margaritagirl
(@margaritagirl)
Trusted Member

I called Pueblo, spoke to the manager. I informed him that I had purchased milk twice that was sour. He said come back and ask for him and he would give me a refund. I appreciate the refund but I think he is handling this all wrong. It makes it sound like he would rather give me my money back then offer me a fresh gallon.
I told him, I thought it could be something wrong with the refrigeration system. He didn't seem interested in that, just come in and get a refund.
I went to Plaza to buy milk, it was not sour.

I will now only go to Pueblo for wine and beer, since they usually have the best price on my favorite wine. This is Pueblo LaRaine. It's crazy, the wine and beer at the golden rock pueblo is higher.

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Topic starter Posted : September 3, 2014 7:26 pm
ms411
(@ms411)
Expert

Pueblo on St Thomas upgraded some of the refrigeration sections a few years ago, but no VI store can control how goods are shipped to us. I've heard stories about refrigerated goods sitting in hot warehouses waiting for shipment in refrigerated containers.

I only buy the UHT shelf milk now. My fresh milk would always spoil before I could consume it all. No problem with UHT milk.

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Posted : September 3, 2014 7:50 pm
OldTart
(@the-oldtart)
Expert

The problem isn't to do with refrigerated food sitting in refrigerated trailers in hot warehouses but with delays offloading at final destination. I've worked in both the wholesale and retail food business here and at many stores have seen fragile veggies and chill/frozen goods stacked on pallets outside the warehouse unattended in the heat of the day and not moved fast enough. There's an art in offloading a frozen or chill container in timely fashion!

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Posted : September 3, 2014 7:57 pm
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