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Sprint Problems??

Posts: 14
Active Member
Topic starter

sprint notified me that they pulled coverage. is anyone still getting coverage from other providers like at&T?

Posted : November 16, 2009 6:26 pm
Posts: 3904
Famed Member

What do you mean, "they pulled coverage?" I've always used AT&T.

Posted : November 16, 2009 6:43 pm
Posts: 14
Active Member
Topic starter

I am moving to St. Croix in 2 weeks so I called to verify (for the 9th time) that my Sprint Blackberry would work there and I spoke to a manager and she said that a lot of fraud is going on with people stealing the phone numbers (accessing them somehow) and racking up charges so they pulled coverage.

I am freaking out as I work from my phone and laptop.

I think I will have to switch to AT&T?

sorry if I sound frantic...but i am 🙂

Posted : November 16, 2009 6:53 pm
Posts: 421
Reputable Member

So what does "pulled coverage" mean ? They canceled your contract agreement ?

I've never heard of such a thing.

Posted : November 16, 2009 6:58 pm
Posts: 277
Reputable Member shows both STT and STX as covered by voice and data in the coverage map. It would be a very strange decision on their part, but if they did decide to remove coverage I would expect them to update the map as well.

I wonder if they did that - what would they do with their infrastructure? All those towers, transmitters, cables.

Posted : November 16, 2009 7:15 pm
Posts: 14
Active Member
Topic starter

Kayla is the supervisor I spoke with - She said they do plan on turning coverage back on in St. Croix (the VI's) however could not tell me a specific date...

No they didn't pull my coverage but Sprint from the USVI - that is why i am asking if anyone is still getting Sprint or another coverage.

This is really important to me and if someone with Sprint service could please respond I would appreciate it very much. Thanks!

Posted : November 16, 2009 7:20 pm
Posts: 956
Prominent Member

I have Sprint coverage right now in C'sted, STX.


Posted : November 16, 2009 7:29 pm
Posts: 234
Estimable Member

I am using Sprint wireless right now on STT.

Posted : November 16, 2009 7:29 pm
Posts: 396
Reputable Member

Sprint covers a fair amount of STX but not all. Several of my acquaintances on the East end of the island have had Sprint cancel their contracts because they roamed too much (calling from their homes is considered roaming where there is no coverage). One friend had their contract annulled despite paying for the biggest voice/data monthly plan.

ATT works very well on stx, better coverage and, for me, better rates. Also you can migrate your existing sprint # if you switch.

Also, in the last 6 months there have been many hacked sprint accounts on stx where calls to and from Cuba, Jamaica and China have been eroneously billed to unaware customers.

I love Sprint's phones tho.

Posted : November 16, 2009 7:31 pm
Posts: 14
Active Member
Topic starter

exactly what she told me...thanks for the info!!!

Posted : November 16, 2009 7:34 pm
Posts: 1866
Noble Member

I have Sprint (STT) and hope they continue to make their phone services available here, as AT&T does not work from my home, and I refuse to get an Innovative land line.

Posted : November 16, 2009 9:13 pm
Posts: 389
Reputable Member

We had Sprint. Kept getting hacked and getting bills for $2000 and more. Sprint was very nice about fixing the charges to delete the Jamaica charges, but we couldn't even talk on the phone inside our mid-island downstairs apt. After 4 months of hassles, we changed to ATT. Full coverage inside our apartment, no dropped calls and the bill is not a problem. I know coverage in the states is not as good, but down here, ya gotta go with what works.

Posted : November 16, 2009 9:15 pm
Posts: 31
Eminent Member

Does Verizon have any coverage on STX. I can't remember from the last time i lived there.

Posted : November 16, 2009 10:56 pm
Posts: 101
Estimable Member

I am using my sprint mobile broadband right now and our phones are working fine. We are on the north side of STX about 4 miles west of C'sted. No problem so far but I will let you know if there becomes a problem.....assuming I can get online....LOL

Posted : November 16, 2009 10:59 pm
Posts: 78
Trusted Member

My AT&T coverage here on STT (Northside) has been phenomenal, far better than I had in North Carolina. A very pleasant surprise to say the least as I haven't had a landline for over 8 years and wasn't really looking forward to getting one. Didn't have to change a thing plan wise aside from getting a local number (my option) as most local businesses refused to dial long distance numbers.



Posted : November 17, 2009 12:48 am
Posts: 862
Prominent Member

I had Sprint but the phone was hacked and kept racking up charges from calls to Jamaica. Then I switched to AT&T because it was just ridiculous dealing with the constant calls from Jamaica and hours with customer service. I have great service on the West End of STX.

The technology each carrier uses is different--AT&T uses SIM cards which means that the number can only be used in the phone containing the SIM card. Sprint uses some other technology and basically once your phone is hacked, Sprint can reprogram it, but if the hackers just call the number again, or text or leave a voicemail, they can re-hack into the phone. Sprint needs to figure out how to solve this problem otherwise they are going to keep losing customers. But if your phone does get hacked, they will let you out of your least I think so...I never had to pay the early termination fee...Sprint still is working on island, but you still run the risk of getting hacked.

Posted : November 17, 2009 2:54 am
Posts: 14
Active Member
Topic starter

By the way everyone....just signed up with AT&T last night. They gave me a free Blackberry phone since they were running a special, waived the activation fee and free shipping. Sprint said they would cancel my contract with no penalty once I get my AT&T phone up and running.

I appreciate all the feedback during my pre-move panic moment 🙂

Posted : November 17, 2009 5:55 pm
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