Advice from homeowners with a mortgage
Good Morning all,
My wife and I are looking to buy a house and wanted to hear from others on their experiences with different mortgage companies. Which one did you choose and why? How was the approval and closing process for you? How is the customer service? Any advice or experiences you can offer will be greatly appreciated.
My advice to anyone contemplating purchasing property is to have an extraordinary amount of patience, and a bit of perseverance.
I've had two notes with Firstbank. First was for land, no problem, about 3mths to close. Second was for a house. After nearly 6 months, two days before closing, an easement issue cropped up that delayed things for another 6 months. Not strictly the banks issue at all. The mortgage processing folks were ok to work with.
Like I said - patience, patience, and more patience.
I went thru 1 First Bank and it was very painful and long
Even after we closed and signed everything, 2 months later they would send me revised documents because they had made a error on the originals
Then dealing with PR....If you do not speak Spanish it does not go well
Their customer service is zero.
Last October they sent me a notice that they did not have a copy of my renewed insurance... a copy was sent by the agent to them when I renewed
So I scanned and emailed a copy then asked for a acknowledgement that they had received the copy.....I asked 5 times + called and still no answer.
I would not use 1 First again
Nathan Steiner at flagstar bank. 313-570-3121. He accommodated our requests, let us select the attorney to represent the bank, and the title company (don't know if there are still several handling stx though), and was flexible on the paperwork requirements, satisfied with whatever the title company would accept. Called several years later and asked us if we wanted to refi when the new programs came out and we could drop our rate, and there was minimal documentation for us to provide at that point. Was an investment property, and they can often be a difficult thing to finance, but not with him.
+1 for Rich O'Bymachow at First Liberty, as stated above great guy and very professional.
-1 for Michael Armadariz - I ordered an appraisal through him for a property we were buying, he turned the appraisal over to the sellers without asking me for permission and BEFORE I had a chance to see it. Unethical!