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Another WAPA problem to look out for  

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TommySTX
(@TommySTX)
Estimable Member

So we bought our house 2 years ago and it already had a solar panel system and net metering set up through WAPA. Everything was going great until Feb 11th. WAPA decided to replace my meter and since that point they have stopped giving me credit for the net metering. I called them last month and the CSR told me the amount I should pay that accounted for the net metering. I paid that amount and thought things were straightened out. NOPE. Bill this month still has no net metering credits. I call WAPA and the CSR takes my information and says "I'll call you back". Wait 3 hours. Call them back myself. Happen to get the same CSR and she says she hasn't investigated anything yet. Ask for a supervisor and get put into a supervisor's VM. The incompetence with our basic infrastructure services is amazing.

It may be time to add some more panels and put a few more batteries on the system and go off grid. AHHHHHHHHHHHHHHH!!!!!!

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Posted : April 19, 2017 5:15 pm
caribstx
(@caribstx)
Island Expert

I've been through this. You have to go to the office. You can't deal with this on the phone.

Almost all smart meters on STX are automated now and they can show you right on the screen how much you are receiving and delivering.

Do yourself a favor...go in the mid afternoon and see them in person.

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Posted : April 19, 2017 5:22 pm
TommySTX
(@TommySTX)
Estimable Member

Stopped by around 11am today...line out the door. I don't have time to wait for that. Ugh. The CSR told me exactly how much they delivered and I generated but couldn't say why it wasn't accounted for. If it's not fixed by tomorrow, I will go back to the office and try again.

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Posted : April 19, 2017 5:28 pm
Alana33
(@Alana33)
Islander

Good Luck!

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Posted : April 19, 2017 5:35 pm
Gator's Mom
(@Gator's_Mom)
Prominent Member

Call Mr. Moorhead. 340-773-2250 Extension 4069

We had the same issue and he handled it no problem. We called a number of times because he didn't return the call immediately. He responded to us AFTER the problem was resolved.

We haven't received our first bill since the fix - and don't know whether or not we'll retrieve the solar credit that we didn't get in Feb and March - but we know who to call now.

This is a software glitch for many net metering folks - best we were told - but you have to call or show up to get it fixed on your account.

He also had a line crew lower the voltage at the meter the same day we called.

So we bought our house 2 years ago and it already had a solar panel system and net metering set up through WAPA. Everything was going great until Feb 11th. WAPA decided to replace my meter and since that point they have stopped giving me credit for the net metering. I called them last month and the CSR told me the amount I should pay that accounted for the net metering. I paid that amount and thought things were straightened out. NOPE. Bill this month still has no net metering credits. I call WAPA and the CSR takes my information and says "I'll call you back". Wait 3 hours. Call them back myself. Happen to get the same CSR and she says she hasn't investigated anything yet. Ask for a supervisor and get put into a supervisor's VM. The incompetence with our basic infrastructure services is amazing.

It may be time to add some more panels and put a few more batteries on the system and go off grid. AHHHHHHHHHHHHHHH!!!!!!

ReplyQuote
Posted : April 19, 2017 5:36 pm
TommySTX
(@TommySTX)
Estimable Member

Gator's Mom,

Thank you so much for that. I called Mr. Moorhead and he told me that there was a lag in the software update for the net metering after the meter replacement. So the $142 bill + $90 carryover from last month that I didn't pay because of this mixup is now a $48 credit.

Of course, I will have to wait for my May bill to make sure it is truly fixed. I won't be surprised if I'm on the phone or in line at WAPA next month with the same problem

Call Mr. Moorhead. 340-773-2250 Extension 4069

We had the same issue and he handled it no problem. We called a number of times because he didn't return the call immediately. He responded to us AFTER the problem was resolved.

We haven't received our first bill since the fix - and don't know whether or not we'll retrieve the solar credit that we didn't get in Feb and March - but we know who to call now.

This is a software glitch for many net metering folks - best we were told - but you have to call or show up to get it fixed on your account.

He also had a line crew lower the voltage at the meter the same day we called.

ReplyQuote
Posted : April 19, 2017 5:51 pm
NugBlazer
(@NugBlazer)
Reputable Member

Of course, I will have to wait for my May bill to make sure it is truly fixed. I won't be surprised if I'm on the phone or in line at WAPA next month with the same problem

"Dis be de islands, mehson. Yuh' know DAMN WELL 'dat you gone be on dat phone nex' month! For true! 😀

Cruzans do it better.

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Posted : April 19, 2017 6:08 pm
Scubadoo
(@Scubadoo)
Noble Member

You are lucky you got them to answer the phone. Quickest I think I've ever got is if they answer after minimum 30 minutes on hold.

The switched my meter in March, first bill which came a month late charged me for usage on new meter including overage even though it was almost two months usage. But never charged for the balance that was on the old meter.

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Posted : April 19, 2017 9:00 pm
Alana33
(@Alana33)
Islander

I've spent hours and 3 days trying to someone/anyone at WAPA to answer or return a phone call so I could pay a phone bill I never received

ReplyQuote
Posted : April 19, 2017 9:56 pm
daveb722
(@daveb722)
Reputable Member

I had the same issue, but it was corrected on the 2nd bill after the meter change. Don't get me started. :X

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Posted : April 19, 2017 10:04 pm
Alana33
(@Alana33)
Islander

Welcome to the warts.

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Posted : April 19, 2017 10:19 pm
Scubadoo
(@Scubadoo)
Noble Member

I've spent hours and 3 days trying to someone/anyone at WAPA to answer or return a phone call so I could pay a phone bill I never received

Phone bill? I'd be happy if they could just get the light bill straight:D

I've been keeping a look out for the next bill to see if they catch up with the old meter usage. 56 usage days on the last bill, gee I wonder why it was over the 250kWh limit. Only the first week or two of that was on the old meter.

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Posted : April 19, 2017 11:58 pm
Exit Zero
(@exit-zero)
Noble Member

Mr. Morehead is a shining example employee - he came out to my home on New Years eve to help me reconnect my broken WAPA wires -- in a coat and tie!!!

ReplyQuote
Posted : April 20, 2017 3:32 am
rosesisland
(@rosesisland)
Island Expert

Mr. Morehead is a shining example employee - he came out to my home on New Years eve to help me reconnect my broken WAPA wires -- in a coat and tie!!!

I totally agree. Mr. Morehead solved my WAPA overcharge very quickly! He even followed up to make sure things were "right" in an email back to me the next month.

ReplyQuote
Posted : April 20, 2017 8:23 am
daveb722
(@daveb722)
Reputable Member

Sshhh, don't let anyone in the gov't know he is doing a good job, as he may have to find other employment soon.

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Posted : April 20, 2017 1:48 pm
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