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Broadband VI unusable lately

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DonExodus
(@DonExodus)
Advanced Member

Hello all,

I'm considering switching ISPs, but am also looking for general advice. I have BBVI's $99 package. I'm supposed to be getting 7MBPS, but at night time my speed drops to 1-2 megs per second.

I call, they say there's no problem, my speed jumps up to 6mpbs for an hour, then back down to garbage.

I've been with them for years, but am just getting fed up. I can't really surf the internet, play video games, or stream. For $100 a month I should be getting the speeds I'm paying for.

Any advice / contacts?

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Topic starter Posted : November 8, 2016 12:37 am
Alana33
(@alana33)
Expert

Maybe Beeski will chime in.

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Posted : November 8, 2016 1:35 am
stjohnjulie
(@stjohnjulie)
Trusted Member

I recently switched from Choice to Innovative and I've been pretty happy overall. I consistently get more than the speed I pay for (18mbps/$69.99). Had a day or two in the last 5 or so months where speeds were slow and intermittent, but way better then what I had through Choice. My son is a gamer, we stream movies, have several devices connected at once, with no or very little trouble.

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Posted : November 8, 2016 7:13 am
sttanon
(@sttanon)
Advanced Member

Which island ?

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Posted : November 8, 2016 10:24 am
speee1dy
(@speee1dy)
Expert

our internet is constantly going in and out ALL the time. when its out for more than 20 minutes and all the other quick fixes have been tried, i call. as soon as i call the internet is back on.

not really sure what the problem is but it has been like this for months.

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Posted : November 8, 2016 10:46 am
LiquidFluoride
(@LiquidFluoride)
Trusted Member

I'm supposed to be getting 7MBPS, but at night time my speed drops to 1-2 megs per second.
For $100 a month I should be getting the speeds I'm paying for.

Any advice / contacts?

for 99$ @ innovative you get 50MBP/S & it's very stable.

I've been happy with it, I have around 4-6 people on my internet every night.. never had any speed issues since they switched me over to 50MBP/S

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Posted : November 8, 2016 3:30 pm
vicanuck
(@vicanuck)
Expert

I've been with them for years, but am just getting fed up. I can't really surf the internet, play video games, or stream.

I'm really struggling with this. I love supporting a little guy and really hate the thought of giving Innovative any business after cutting them off years ago. I know its only a faceless utility and I shouldn't care.

Barely hanging on...

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Posted : November 8, 2016 4:34 pm
Beeski
(@beeski)
Trusted Member

Broadband VI is rolling out our Next Generation technology as fast as we can. Customers are getting 25Mbps now, 50Mbps next year. Amazing stuff. Lightning has not been our friend, causing multiple outages at Mt. Welcome, Blue Mountain and Bordeaux on STJ this week.

DonExodus, email me at mike@broadband.vi and I'll give you an update on when upgrades will be happening in your area.

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Posted : November 9, 2016 5:50 am
brndnbl81
(@brndnbl81)
Active Member

We just visited St. Thomas and are looking to move there. I was super surprised about the affordability and access to internet on the islands. We live on a farm in Nebraska and only have access to 2mbps for $80 a month. But if I lived 15 miles to the north we would have 100mbps access for the same price. I have to say as we have been researching the possibility of moving, many things are more expensive there, but USVI seems to be doing a great job with easy internet access, even though it is provided by a giant evil corporation. Just thought I would share a mainlander's viewpoint.

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Posted : November 13, 2016 1:24 pm
Exit Zero
(@exit-zero)
Trusted Member Registered

If a mainland viewpoint considers a company that employs hundreds of Virgin Islanders and has local owners on the corporate level - giant and evil ---[ IMHO ! ]--- you are sounding quite uninformed about the circumstances and culture of the VI way of life.

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Posted : November 13, 2016 2:55 pm
vicanuck
(@vicanuck)
Expert

If a mainland viewpoint considers a company that employs hundreds of Virgin Islanders and has local owners on the corporate level - giant and evil ---[ IMHO ! ]---

Innovative (GIANT & EVIL) doesn't have local owners. They're owned by ATN International which also owns Choice Communications among several other similar companies in the US and internationally.

http://atni.com/our-companies/communications

Broadband VI (not GIANT or EVIL), however, is a small local company.

I'm sticking with Broadband VI as long as I can.

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Posted : November 14, 2016 4:32 pm
AandA2VI
(@AandA2VI)
Trusted Member

I moved to Innovative since choice didn't work for me when I moves to STX.

I have never had one issue in the year and a half. Always the speed it is supposed to be and my bill is $69 for the 18mbps. I exclusively stream all day when I am home woking - netflix, hulu, amazon prime movies and never once have had it buffer. In fact I am shocked how awesome the service is. I pay my bill online and have no complaints.

Seems like at least once or twice a month you see a BBVI issue post in here. I had a really bad experience with the manager guy in STT so they burnt that bridge for me. Loving innovative.

I would kill someone if I was getting 1-3mb lol especially since my business relies on the internet.

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Posted : November 15, 2016 4:10 am
SkysTheLimit
(@SkysTheLimit)
Trusted Member

Broadband VI is rolling out our Next Generation technology as fast as we can. Customers are getting 25Mbps now, 50Mbps next year. Amazing stuff. Lightning has not been our friend, causing multiple outages at Mt. Welcome, Blue Mountain and Bordeaux on STJ this week.

DonExodus, email me at mike@broadband.vi and I'll give you an update on when upgrades will be happening in your area.

BBVI upgraded my radio this morning. Thank you very much! No charge and we went from about 7mbps down to 26mbps down. $99 plan. Before the upgrade we were doing just fine though working from home and streaming. We also use our connection for our VOIP phone service. Sticking with Broadband VI.

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Posted : November 15, 2016 1:24 pm
DonExodus
(@DonExodus)
Advanced Member

I would kill someone if I was getting 1-3mb lol especially since my business relies on the internet.

Im paying $99 for 1.5 MB and 150ms ping realistically- oh, and its down 20% of the time.

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Topic starter Posted : November 15, 2016 2:02 pm
Alana33
(@alana33)
Expert

I've loved having BBVI and DISH TV but even I am considering switching and bundling services for phone, cable and internet and saving $$$ since supposedly their services have improved.

I switched to DISH due to always having to go into Innovative to change out their outdated cable boxes due to their failures and sitting there, waiting, sometimes for hours just to change the box. I've never used their internet service. Had Choice until I couldn't stand them anymore when their services deteriorated to the point of ridiculousness.

Question:

If there's a power outage, do you lose service for cable and internet with Innovative even if you have a generator?

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Posted : November 16, 2016 12:06 pm
ernieandmaryjo
(@ernieandmaryjo)
Advanced Member

Question:

If there's a power outage, do you lose service for cable and internet with Innovative even if you have a generator?

No as long as the battery's good in your Innovative ENT (the router-like thing that everything plugs into).

For what it's worth, we recently dropped their cable service because of repeated DVR failures, but kept phone and internet.

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Posted : November 16, 2016 12:27 pm
Alana33
(@alana33)
Expert

But if there's a prolonged outage, how long will their battery last?

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Posted : November 16, 2016 1:07 pm
ernieandmaryjo
(@ernieandmaryjo)
Advanced Member

Longest I've seen is three days, WAPA came back before the battery died. I think Innovative claims 7 days, with a good battery.

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Posted : November 16, 2016 1:38 pm
Alana33
(@alana33)
Expert

I've got a brand new battery for the evo box and if power goes out so does the phone.

The main problem I have with switching is in the event of a hurricane, all your communication is dependent on those heavy lines staying up on the poles. If they go down, you lose phone cable and internet all in one fell swoop.

I'm not thrilled with the evo box.
Used to be you could just plug in a non electronic phone into the phone outlet and could have service even with the power out. No more.

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Posted : November 16, 2016 3:14 pm
Oldie1
(@Oldie1)
Advanced Member

Broadband is sucking more than usual today; yes, we have called customer service and yes, they tell us everything looks fine on their end.......

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Posted : November 20, 2016 10:41 am
speee1dy
(@speee1dy)
Expert

as they do us when we call

Broadband is sucking more than usual today; yes, we have called customer service and yes, they tell us everything looks fine on their end.......

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Posted : November 20, 2016 1:19 pm
specialk
(@specialk)
Trusted Member

Question:

If there's a power outage, do you lose service for cable and internet with Innovative even if you have a generator?

No as long as the battery's good in your Innovative ENT (the router-like thing that everything plugs into).

For what it's worth, we recently dropped their cable service because of repeated DVR failures, but kept phone and internet.

Actual, it could go out.
Out on the plant are power supplies which power devices such as amplifiers and nodes. Many cable systems use deep cycle batteries as back up power should commercial power go out. The new Innovative power supplies have generators as a back up power source. So in the even of a prolonged WAPA outage fuel for those generators could run out. The power supplies would die. The plant goes dead. I don't know how long a supply of fuel the generators have.

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Posted : November 20, 2016 3:00 pm
speee1dy
(@speee1dy)
Expert

so this morning there is no internet. hubby does the standard unplug and wait 10 minutes . does not work , he calls they see nothing wrong, they tell him to do the unplug and wait. finally works. but was out for a good portion of the morning

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Posted : November 21, 2016 4:46 pm
Alana33
(@alana33)
Expert

Question:

If there's a power outage, do you lose service for cable and internet with Innovative even if you have a generator?

No as long as the battery's good in your Innovative ENT (the router-like thing that everything plugs into).

For what it's worth, we recently dropped their cable service because of repeated DVR failures, but kept phone and internet.

Actual, it could go out.
Out on the plant are power supplies which power devices such as amplifiers and nodes. Many cable systems use deep cycle batteries as back up power should commercial power go out. The new Innovative power supplies have generators as a back up power source. So in the even of a prolonged WAPA outage fuel for those generators could run out. The power supplies would die. The plant goes dead. I don't know how long a supply of fuel the generators have.

Does innovative really have back up generators these days?
I know they didn't previously and hadn't heard/read that they now did.
Thanks for the info.

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Posted : November 21, 2016 5:59 pm
Beeski
(@beeski)
Trusted Member

so this morning there is no internet. hubby does the standard unplug and wait 10 minutes . does not work , he calls they see nothing wrong, they tell him to do the unplug and wait. finally works. but was out for a good portion of the morning

If we are able to log into your radio, and see a good Ethernet connection to your router, that means your router has stopped passing traffic or your laptop is not connecting to your router. I am sorry you are having Internet issues, but it sounds like it is either your router or laptop that has a problem.

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Posted : November 21, 2016 9:47 pm
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