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I've just filed a complaint with UPS, as all attempts to deliver to my address have been unsuccessful. It's like the driver doesn't even try. They just send it back to sender. So I'm trying to gather data to present to UPS Corporate on the problem. How many of us have had vendors send via UPS only to find the shipment was turned around and sent back to the origin?
No, sorry. UPS deliveries typically will come with an import levi, and the P.O. receiver will not usually pay the charge.
I had an address that UPS could deliver to, but the reception desk would not accept because of the charge. So I started using my physical address, and UPS would not even attempt to deliver, sending the item back for lack of address info.
Sucks to do business on the island.
Yes, it's the import fees. We bought a laptop that came to our Mailbox store last year via UPS, and surprise surprise, they wouldn't accept it and it was held at the UPS office by the airport. I went over to pick it up in person and it was $136!! At least they didn't send it back.
I think using UPS for anything other than documents is pretty much impossible here. There's just not enough business for them on the island to do much of a package service.
You might see if they will hold your packages at the UPS office by the airport. They really shouldn't send them back without giving you a chance to go pick it up in person.
If I remember right I had to pay cash to pick up my laptop, and they can't make change...
ETA: Since then I use VI Cargo or Paradise Freight. It doesn't take much more time and much more cost efficient and easy. Have your order sent to Miami to their address and then shipped here.
I have had many things delievered by UPS as well as Fed-X, documents, parts, etc. and have never had a problem tho usually can be the last delivery of the day due to my location. If you are having a problem, call them and speak with the manager and find out what the problem is. Somtimes they do not have a contact number to find your location. Very important to list your contact number or they have no idea how to contact you to attempt delivery. Also helps if you have a tracking number supplied by whomever is shipping to you.
It's been a few years but we did have a delivery that came UPS--two sleep number beds, so was a bunch of big boxes. Figured it would take forever, but they arrived on island in something like two days. Took more than a week and lots of phone calls for the driver to finally deliver them to our house, and then he kept complaining because there was so much stuff. Did not have any extra fees to pay,(and the shipping was ridiculously cheap, something like $50 dollars total) but they were manufactured in the US so no customs duty, nor excise etc.
I used to get a UPS overnight letter delivery every month and it was always delivered to my house no problem.
Had a big issue once with a replacement credit card sent overnight but that was strictly the driver's fault.
We haven't used UPS much. More often we get stuff by FedEx. Neither company has ever had to send a package back for us. My main complaints are: They sometimes sit on a package until I call them, and then they ask for directions. They almost never deliver the same day it arrives on island. With the prices they charge, they should be a lot more service-oriented.
Since then I use VI Cargo or Paradise Freight. It doesn't take much more time and much more cost efficient and easy. Have your order sent to Miami to their address and then shipped here.
UPS can get here the next day. VI Cargo usually takes 2-3 weeks.
We haven't used UPS much. More often we get stuff by FedEx. Neither company has ever had to send a package back for us. My main complaints are: They sometimes sit on a package until I call them, and then they ask for directions. They almost never deliver the same day it arrives on island. With the prices they charge, they should be a lot more service-oriented.
Since then I use VI Cargo or Paradise Freight. It doesn't take much more time and much more cost efficient and easy. Have your order sent to Miami to their address and then shipped here.
UPS can get here the next day. VI Cargo usually takes 2-3 weeks.
If you pay for UPS next day Air. I was talking about "ground" service. Our laptop took almost a month to get here UPS, it would have been faster on cargo.
We haven't used UPS much. More often we get stuff by FedEx. Neither company has ever had to send a package back for us. My main complaints are: They sometimes sit on a package until I call them, and then they ask for directions. They almost never deliver the same day it arrives on island. With the prices they charge, they should be a lot more service-oriented.
STXBob,
do you know the phone number for the local Fedex office by Christiansted? Do they also deliver to west end of island?
When I put a Christiansted zip code in, only PR UPS locations came up on my computer. This doesn't make sense if some people are getting deliveries. Where is the main UPS office & does anyone know a phone number?
UPS Office is at the airport. At the freight building next to the Seaborne hangar. 340-778-7100
I rarely get packages via UPS but have always made sure that the sender puts my 'phone # on the package, UPS calls me and I pick it up myself at their depot on STT which is much easier for me than giving directions and waiting around. Very nice people and never a problem.
So far my experience with UPS has been good. I saw the thread on problems with them just after finding out that a pkg. was coming from them rather than USPS, so I kept a really close eye on the tracking & called the local number soon after it arrived on the island. I gave them directions & asked the customs charges. If my apt. was harder to find & I hadn't spent all day waiting with customs fee in hand, who knows how bad the experience might have been.
Why would anyone use UPS and pay international fees for delivery?
I know FedEx refuses to recognize the "old", Danish street numbers and insist you use the "new" ones -- which of course no building uses on their exterior as identification -- and return the packages to the States claiming that the address (that's been on the front of the building since the Danes were still running slave plantations) provided does not exist.
I've just filed a complaint with UPS, as all attempts to deliver to my address have been unsuccessful. It's like the driver doesn't even try. They just send it back to sender. So I'm trying to gather data to present to UPS Corporate on the problem. How many of us have had vendors send via UPS only to find the shipment was turned around and sent back to the origin?
Why would anyone use UPS and pay international fees for delivery?
I know FedEx refuses to recognize the "old", Danish street numbers and insist you use the "new" ones -- which of course no building uses on their exterior as identification -- and return the packages to the States claiming that the address (that's been on the front of the building since the Danes were still running slave plantations) provided does not exist.
I've never had a problem with UPS or FedEx delivering a package and we get many.
If you're not using the correct USPS address for your building and do not have it displayed correctly, why would you expect to get deliveries?
Because the USPS recognizes both the old Danish addresses as well as the USPS-mandated ones. FedEx will only recognize the latter for some reason. I guess 350 years of use isn't long enough for them?
Funny thing is there's been an announcement twice in the last six years that door hangers are going to be put out with the new physical addresses in residential areas. We've never received one, nor our neighbors. I have no idea what our "new" address is. Not that it matters much, we use a mailbox store, for this reason and others.
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