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sloop jones
(@sloop_jones)
Advanced Member

I am a Dish Network dealer. I provide service on St. Thomas & St. John.

With Choice going dark satellite is an alternative to cable. There are 2 options Dish network and DirecTV Latin America.

I am receiving calls from STT residents, who are/ were Choice TV customers. They are not getting the correct info when they call Dish Network or look at the Dish Network website. And this is going to cause some people $ and frustration.

The Dish Network website and telemarketing system is setup for (CONUS) "Continental United States". The promo programs and more importantly, the equipment requirements are based on sites which are CONUS.

Down here we use different equipment and there is only one promo program for homes. There are several for commercial/business users, bars, hotels and +10 unit rental properties.

One woman called me today to ask if an 18" dish would work down here. Her son had gone to a Dish store and bot one to send her. An 18' dish is not large enuf to gather a signal in the Virgin Islands. ( it might make a nice bird bath)

I got another call from a family who almost signed up with Dish Network for a program they don't offer here. The Dish telemarketing phone professional(?) was sure it is offered here. It is not. but often the telemarketing reps think all Dish programs apply here.

What is on line or on the phone at Dish is not what is available here. And neither telemarketing nor the website can take and fulfill an order down here. Only a local VI dealer can do that.

If people are interested in Dish Network they should call one of the local dealers.

DirecTV Latin America is available thru Puerto Rico, or if you don't speak spanish Trinidad. they have no sales agents/dealers here. But any local sat dealer instller should be able to set their system up. It requires a mijnimum of a .90meter dish. No Tivo out of Trinidad. I don't know about PR. Anyone choosing this service only needs to get the receiver and LNB. A dish from a local dealer can be used to collect the signal. Programming is aimed at Latin American. Lots of stuff in Spanish. The US networks are there in English. No PBS.

Sloop Jones

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Topic starter Posted : March 21, 2009 10:36 am
sherri
(@sherri)
Advanced Member

Hey,
I want to Thank You for your help with the Hughes net modem! We are glad you are servicing the area! (tu)

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Posted : March 21, 2009 11:07 am
Neil
 Neil
(@Neil)
Trusted Member

I've just completed my second month with Dish here on StX.
Works great, lots of interesting channels. one-year free promo of lots of movie channels.
Biggest drawback: NO PBS, FOX*, CBS, NBC or ABC.

Dish can't give you those network channels unless you apply for and are granted a "waiver" through their "Distant Network" process. And the waivers are like $2 a month per channel. I did call in and apply on my first day, and here two months later I only got ONE waiver: Fox*. Those channels are supposed to get turned on when the waiver comes through. I received Fox's waiver within 24 hours.

I was told that ABC usually doesn't grant a waiver.

This is being discussed in detail in the CHOICE thread.

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Posted : March 21, 2009 1:04 pm
QueenofdeRock
(@QueenofdeRock)
Advanced Member

Neil,
Did you buy the pkg thru a local dealer or on line?

QR

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Posted : March 21, 2009 1:14 pm
Juanita
(@Juanita)
Expert

Neil,
I haven't followed the Choice thread. I'll go there next. But, I have all the networks through All America Direct. I posted the process on here a year ago, and someone came back and said I was wrong. I do have them. It took numerous phone calls, NUMEROUS phone calls! People kept saying no, and finally someone said yes. I had the networks within 10 minutes or so of that call. I don't remember now all the details, but just be persistent. I pay about $3-4 per network per month. No PBS though.:-(

Oh yeah, the networks come out of Atlanta and San Francisco, so some shows are very late.

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Posted : March 21, 2009 2:23 pm
Ronnie
(@ronnie)
Trusted Member

No longer Atlanta, now they are from New York and SF.

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Posted : March 22, 2009 3:49 am
Edward
(@Edward)
Trusted Member

Can satellite be used for Internet access?

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Posted : March 22, 2009 6:54 am
hutchrick
(@hutchrick)
Advanced Member

What's cost of Dish service Vs cable in STX?

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Posted : March 22, 2009 8:12 am
sloop jones
(@sloop_jones)
Advanced Member

re. Satellite for internet: There are several companies offering satellite internet. There are portable, mobile and fixed services.
Hughesnet is the only company that offers a consumer oriented solution. It is available in the VI.

Dish Network is a satellite TV service. The offer "Wild Blue" internet service via satellite in the states, but it is not offered off the mainland .

The dish used for Dish Network could be used for satellite based internet with modifications.

Sloop Jones

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Topic starter Posted : March 22, 2009 11:13 am
SkysTheLimit
(@SkysTheLimit)
Trusted Member

PBS is available from Dish for $1.50 a month. Just ask for it.

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Posted : March 22, 2009 12:11 pm
Neil
 Neil
(@Neil)
Trusted Member

Juanita, I did a search of this board and couldn't find your comments. Maybe they were lost in the switch to the new board.

WHO did you call specifically? Just All America Direct? or also the local stations who grant the waiver? Did you ask to speak with a supervisor at All America? Or are you saying that it's just a matter of making X number of phonecalls to their customer service number? When I called back, they said they had my info and it was still pending.

If anyone knows the exact step or words or some other way of getting this done, please post the specifics.

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Posted : March 22, 2009 12:42 pm
Juanita
(@Juanita)
Expert

Neil,
Probably couldn't find it because it was about a year ago. We called All America Direct. They gave us the waiver spiel. Said they would apply for us. I gave them my credit card because there is a charge to apply for the waiver. My card was never charged. A few weeks later I called again. They did not ask for a credit card, just said no. It's been so long now....We kept calling and they would say not available or something like that. I knew other people who had the networks, so we just kept calling, and lo and behold one day, the lady said yes. I have no idea why or what was different. Maybe the waivers came through, but I doubt it, since I was never charged for the waivers. Maybe the networks just had a change in policy or something. But all we ever did was just keep calling. We would have the same conversation each time. We would just start out with something like "we would like to add the networks to our DishNetwork" They would start asking questions, etc. One day it just worked! Good luck.

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Posted : March 22, 2009 1:55 pm
Betty
(@Betty)
Trusted Member

Satellite just doesn't seem like its worth the risk of not seeing Lost and all my other favorite shows that are on the big 4. When they get that waiver thing sorted out I would be more interested. I first looked into it 5 years ago and the waiver still isn't sorted out.

I heard others complain about the quality of Innovative. True it's not in HD but the problem may also be with the wiring. Like everything else that gets old. We replaced 3 boxes before we figured that out. I've had innovative take a week or two to get out but I really can't remember anyone being rude to me. All that stuff is relative after you've lived here a while and you fit into the local culture better.

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Posted : March 23, 2009 7:07 pm
sloop jones
(@sloop_jones)
Advanced Member

It is possible to run cable and satellite thru the same line. i have many customers who have local networks from Innovative and Dish for all
other programming.
Sloop Jones.

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Topic starter Posted : March 23, 2009 11:03 pm
rokipatel
(@rokipatel)
Advanced Member

i don't understand the waiver situation i have ABC west and East the same for NBC,CBS and fox from new york i have dish network package with all channel at all times honestly i don't know what the waiver is i just got all those channels including the one's in the packages specially for Puerto rico and USVI if you go to dish network.com you will see the package is true those local channels do not appear but i got like i said abc form NYC and LA and the same for CBS and NBC and Fox from New York city.

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Posted : March 24, 2009 12:19 am
Neil
 Neil
(@Neil)
Trusted Member

GOOD NEWS !!
I took Juanita's advice and called All American Direct AGAIN, -and the third-time was a charm.

The gal said, "Well it was approved, I don't understand why it wasn't added to your channels." (I understand! It's how things work when you live in the VI, inspiteof the fact that All America is located in Indiana, go figure *-) )

She typed something in her computer, and 20 minutes later the networks, including ABC, magically appeared on my Dish receiver.

DVR is the best thing since color tv.

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Posted : March 24, 2009 12:39 pm
Juanita
(@Juanita)
Expert

Way to go Neil! Glad it worked for you.

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Posted : March 24, 2009 12:48 pm
stiphy
(@stiphy)
Trusted Member

The waiver thing is really not a big deal, they go through, you just have to be patient and wait the few weeks and then be persistent. I wouldn't let this turn you off to Satellite TV...persuading the wife to let me put the dish up was a much bigger hassle 🙂

Sean

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Posted : March 24, 2009 1:36 pm
rokipatel
(@rokipatel)
Advanced Member

i did not have to wait one day!!! to get ABC and National channels

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Posted : March 24, 2009 8:51 pm
sloop jones
(@sloop_jones)
Advanced Member

Rokipatel: when did you apply? most people wait 3 weeks. I have spoken to the local reps to see if they would give a blanket OK for ST.John requests. The signal level that reaches ST. John is not up to FCC standard so we should not be required to wait. But the formality of getting the signal level tested and registered has never been done. They are not going to do it. It has to come from a private citizen and requires bringing a tech from the mainland.

Sloop Jones

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Topic starter Posted : March 28, 2009 9:54 am
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