WAPA Account Number
 
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WAPA Account Number

(@specialk)
Posts: 579
Honorable Member
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WAPA has added several zeroes "0" within my existing account number. A friend had mentioned earlier this week they did the same to him. Does anyone know if this is permanent or a mistake?

 
Posted : June 19, 2016 6:38 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

I'd be more concerned if they added several zeros to the amount due.

 
Posted : June 19, 2016 6:44 pm
(@Scubadoo)
Posts: 2433
Noble Member
 

Haven't seen any extra zeros on mine.

 
Posted : June 19, 2016 9:58 pm
(@watruw8ing4)
Posts: 850
Prominent Member
 

I'd be more concerned if they added several zeros to the amount due.

We actually had that happen once. Two extra zeros to be exact. Took over 2 months and 3 trips to the WAPA office to straighten that mess out.

 
Posted : June 19, 2016 10:59 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

I'd be more concerned if they added several zeros to the amount due.

We actually had that happen once. Two extra zeros to be exact. Took over 2 months and 3 trips to the WAPA office to straighten that mess out.

Ouch, definitely something to be concerned about! The OP should simply call WAPA tomorrow.

 
Posted : June 19, 2016 11:34 pm
(@speee1dy)
Posts: 8867
Illustrious Member
 

that happened to a few business accounts i deal with

 
Posted : June 20, 2016 11:08 am
(@lily1025)
Posts: 441
Honorable Member
 

I noticed the same thing on my last WAPA bill.....AND there was a 9 at the end of the number.

I called and FINALLY got to speak to Mr. Moorehead..a supervisor....He said the banks wanted WAPA to add the 9....for people who pay their bills at the bank.Don't know the exact reason.

I originally called because my bill was much higher than previous bills....and usage more than usual....AND there is no date on the bill when they schedule your next meter read!!!..Guess what?They have been ESTIMATING the bills because they said they do not have enough meter readers!!!

I called the PSC...they have been aware of these issues and supposedly they communicating with WAPA about them.

VERY frustrating.....

 
Posted : June 20, 2016 11:58 am
(@the-oldtart)
Posts: 6523
Illustrious Member
 

Likely all to do with the switch to SmartMetering.

 
Posted : June 20, 2016 12:05 pm
(@lily1025)
Posts: 441
Honorable Member
 

ALSO.....I meant to add that the monthly cycle[30 days in a monthly cycle NORMALLY,right?]...showed 35 DAYS!!!!...again,they said it was due to shortage of meter readers necessitating the estimated bills.

Again,I brought this to the attention of the PSC....it is ILLEGAL what WAPA is doing!!!

 
Posted : June 20, 2016 12:09 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

... they said it was due to shortage of meter readers necessitating the estimated bills.

!

Precisely what the installation of SmartMeters is designed to overcome. Installations not yet completed on STX.
http://stthomassource.com/content/news/local-news/2015/04/23/wapa-representatives-explain-smart-metering

PSC will likely tell you the same.

PS: Nothing illegal about estimating bills. It all comes out in the wash.

 
Posted : June 20, 2016 12:26 pm
(@lily1025)
Posts: 441
Honorable Member
 

Thanks Old Tart.....but how many days in a monthly cycle can they bill you for?
I do not know of any business that bills you for over a 30 day period.

 
Posted : June 20, 2016 12:31 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

Thanks Old Tart.....but how many days in a monthly cycle can they bill you for?
I do not know of any business that bills you for over a 30 day period.

Until you get SmartMetering they'll base your estimate on past readings and you've most likely had 30+ day readings in the past. The readers didn't always get out to my business meter and I frequently received estimated bills (and with dates as varied as those that were physically read) but the adjustments were always made once the meter was physically read. Again, nothing illegal about it as long as the adjustments are made later on. Once your new SmartMeter is installed the problem will be eliminated.

 
Posted : June 20, 2016 1:03 pm
(@speee1dy)
Posts: 8867
Illustrious Member
 

at least 45 days that i know of

Thanks Old Tart.....but how many days in a monthly cycle can they bill you for?
I do not know of any business that bills you for over a 30 day period.

 
Posted : June 20, 2016 1:31 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

Thanks Old Tart.....but how many days in a monthly cycle can they bill you for?
I do not know of any business that bills you for over a 30 day period.

Just to backtrack, you're not being billed in advance but for actual past usage, estimated or actual.

 
Posted : June 20, 2016 1:47 pm
(@lily1025)
Posts: 441
Honorable Member
 

Not to belabor the point but I have had a Smartmeter for over a year!

Thank you for the updates!!!

 
Posted : June 20, 2016 1:48 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

Not to belabor the point but I have had a Smartmeter for over a year!

Thank you for the updates!!!

But is it online yet even though it's recording? That's something which wasn't addressed as far as I can see.

 
Posted : June 20, 2016 2:03 pm
(@vicanuck)
Posts: 2928
Famed Member
 

I have a smart meter too. This is the second one. The first one was broken for 5 months and couldn't be read. They had to reply on the data from my solar panel system to determine how credit they owed me.

 
Posted : June 20, 2016 3:57 pm
(@dougtamjj)
Posts: 2596
Famed Member
 

Lily, have them come out and check your meter. Tammy

 
Posted : June 20, 2016 10:17 pm
(@the-oldtart)
Posts: 6523
Illustrious Member
 

This article includes additional information about SmartMetering and particularly on STX where installation is 75% complete:
http://viconsortium.com/breaking-news/starting-in-july-w-a-p-a-will-disconnect-delinquent-accounts-at-630-a-m/

 
Posted : June 21, 2016 10:26 am
(@alana33)
Posts: 12366
Illustrious Member
 

WAPA to Modify Disconnection Time for Delinquent Electrical Accounts
http://stthomassource.com/content/business/st-thomas-business/2016/06/21/wapa-modify-disconnection-time-delinquent-electrical-

"In late 2014, WAPA deployed the AMI system in the St. Thomas-St. John District. The system’s communication equipment was installed, and AMI towers were erected and commissioned to begin relaying data collected from customer smart meters to WAPA’s facilities. It began the initial build out of AMI on St. Croix in mid-2015, which are now 75 percent complete, with the installation of smart meters and have received authorization to install the final tower needed for data relay."

Read the whole article.

 
Posted : June 23, 2016 10:16 am
(@vicanuck)
Posts: 2928
Famed Member
 

They've been saying its 75% complete on STX for over a year now.

 
Posted : June 23, 2016 10:58 am
(@the-oldtart)
Posts: 6523
Illustrious Member
 

That's not true at all.

 
Posted : June 23, 2016 11:57 am
(@Scubadoo)
Posts: 2433
Noble Member
 

WAPA website on the consumption/demand screen says : Last Read Date: 03/17/2016
Bill says: Read Date 06/15/2016
Go figure.

Account Number: still no extra zeros

 
Posted : June 25, 2016 11:24 pm
(@TommySTX)
Posts: 220
Estimable Member
 

My last bill has some extra zero's in the account number but I can still log on to the online billpay with my usual account number.

 
Posted : June 27, 2016 9:26 pm
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