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WAPA has added several zeroes "0" within my existing account number. A friend had mentioned earlier this week they did the same to him. Does anyone know if this is permanent or a mistake?
I'd be more concerned if they added several zeros to the amount due.
We actually had that happen once. Two extra zeros to be exact. Took over 2 months and 3 trips to the WAPA office to straighten that mess out.
Ouch, definitely something to be concerned about! The OP should simply call WAPA tomorrow.
I noticed the same thing on my last WAPA bill.....AND there was a 9 at the end of the number.
I called and FINALLY got to speak to Mr. Moorehead..a supervisor....He said the banks wanted WAPA to add the 9....for people who pay their bills at the bank.Don't know the exact reason.
I originally called because my bill was much higher than previous bills....and usage more than usual....AND there is no date on the bill when they schedule your next meter read!!!..Guess what?They have been ESTIMATING the bills because they said they do not have enough meter readers!!!
I called the PSC...they have been aware of these issues and supposedly they communicating with WAPA about them.
VERY frustrating.....
ALSO.....I meant to add that the monthly cycle[30 days in a monthly cycle NORMALLY,right?]...showed 35 DAYS!!!!...again,they said it was due to shortage of meter readers necessitating the estimated bills.
Again,I brought this to the attention of the PSC....it is ILLEGAL what WAPA is doing!!!
... they said it was due to shortage of meter readers necessitating the estimated bills.
!
Precisely what the installation of SmartMeters is designed to overcome. Installations not yet completed on STX.
http://stthomassource.com/content/news/local-news/2015/04/23/wapa-representatives-explain-smart-metering
PSC will likely tell you the same.
PS: Nothing illegal about estimating bills. It all comes out in the wash.
Thanks Old Tart.....but how many days in a monthly cycle can they bill you for?
I do not know of any business that bills you for over a 30 day period.
Until you get SmartMetering they'll base your estimate on past readings and you've most likely had 30+ day readings in the past. The readers didn't always get out to my business meter and I frequently received estimated bills (and with dates as varied as those that were physically read) but the adjustments were always made once the meter was physically read. Again, nothing illegal about it as long as the adjustments are made later on. Once your new SmartMeter is installed the problem will be eliminated.
This article includes additional information about SmartMetering and particularly on STX where installation is 75% complete:
http://viconsortium.com/breaking-news/starting-in-july-w-a-p-a-will-disconnect-delinquent-accounts-at-630-a-m/
WAPA to Modify Disconnection Time for Delinquent Electrical Accounts
http://stthomassource.com/content/business/st-thomas-business/2016/06/21/wapa-modify-disconnection-time-delinquent-electrical-
"In late 2014, WAPA deployed the AMI system in the St. Thomas-St. John District. The system’s communication equipment was installed, and AMI towers were erected and commissioned to begin relaying data collected from customer smart meters to WAPA’s facilities. It began the initial build out of AMI on St. Croix in mid-2015, which are now 75 percent complete, with the installation of smart meters and have received authorization to install the final tower needed for data relay."
Read the whole article.
