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Suzette
(@Suzette)
Advanced Member

Why don't we have Caller ID here (STT) ??? I've been here for 8 years now and I keep thinking it will finally change, but it hasn't. That is unless there is a secret way to get it that I am unaware of ... ? Maybe? Hopefully?

My phone will only show who is calling if it is another AT&T number, or if it is a 340 exchange.

Does anyone know ?

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Topic starter Posted : February 11, 2015 3:47 pm
OldTart
(@the-oldtart)
Expert

Have you called Innovative to ask? The new system was (if I recall correctly) designed to include caller ID on all calls from all exchanges.

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Posted : February 11, 2015 4:38 pm
Suzette
(@Suzette)
Advanced Member

This is for our cell phones ... we don't have anything innovative here. Of course I mean from the company, innovative 😀

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Topic starter Posted : February 11, 2015 6:38 pm
speee1dy
(@speee1dy)
Expert

same here, if it is not att , it does not show up

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Posted : February 11, 2015 6:56 pm
Suzette
(@Suzette)
Advanced Member

someone on the board must know something about lack of caller-ID on cell phones ...

It's a rather small issue in the whole scheme of life, but gee, I really want it to work !

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Topic starter Posted : February 19, 2015 8:00 pm
speee1dy
(@speee1dy)
Expert

have you called att

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Posted : February 19, 2015 8:02 pm
SausageInTheCan
(@SausageInTheCan)
Advanced Member

I have AT&T and my caller I.D. works regardless of the callers point of origin.

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Posted : February 19, 2015 8:04 pm
speee1dy
(@speee1dy)
Expert

is your number a local virgin islands number or stateside number sausage?

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Posted : February 19, 2015 8:06 pm
ms411
(@ms411)
Expert

I kept my Stateside number so as to have caller id. Taxes are much higher for stateside numbers, though.

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Posted : February 19, 2015 8:30 pm
SausageInTheCan
(@SausageInTheCan)
Advanced Member

It's a stateside number. I also had a local number with them and it still worked.
P.S. I prefer Mr. Sausage.

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Posted : February 19, 2015 8:57 pm
speee1dy
(@speee1dy)
Expert

thats why you get caller id Mr. Sausage. ( LOL ) local numbers do not have it for non att callers. i only get caller id for att callers.

again to the op, call att and ask them

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Posted : February 20, 2015 11:34 am
Ronnie
(@ronnie)
Trusted Member

I get caller ID even on European and 800 numbers. Don't know why nor do I think it is At & T specific.

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Posted : February 20, 2015 11:20 pm
ChrisMI
(@ChrisMI)
Advanced Member

all the numbers when I moved to the VI showed as "unknown" until I got enhanced caller ID from AT&T for $2 a month, now I see all of them (like I used to see for free in the states)

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Posted : February 21, 2015 12:13 am
Suzette
(@Suzette)
Advanced Member

I just spent an hour on the phone with AT&T and they couldn't find anything whatsoever about enhanced caller-id. 🙁 Was it thru AT&T that you got the service? Is what you have for a home phone or cell phone or is it an app? Is your phone number a 340 exchange?

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Topic starter Posted : February 21, 2015 3:27 pm
Ericw
(@Ericw)
Advanced Member

Senior tech at at&t told me on 340 numbers the calls are always routed back to systems down here (regardless if you're staeside). The contract with whatever local phone company they have to route the calls through (he was hinting it was in PR) do not have the proper data equipment to transfer the caller ID data packet. Only calls originating from the AT&T network or local 340/787 numbers will have caller ID. He said they've known about the issue forever and can't do anything about it because the hardware is not owned by AT&T. He said that if you switch back to a stateside number (and then your calls are then no longer routed down here) the problem instantly goes away.

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Posted : February 22, 2015 6:36 pm
StCroixBeachBoy
(@StCroixBeachBoy)
Advanced Member

Senior tech at at&t told me on 340 numbers the calls are always routed back to systems down here (regardless if you're staeside). The contract with whatever local phone company they have to route the calls through (he was hinting it was in PR) do not have the proper data equipment to transfer the caller ID data packet. Only calls originating from the AT&T network or local 340/787 numbers will have caller ID. He said they've known about the issue forever and can't do anything about it because the hardware is not owned by AT&T. He said that if you switch back to a stateside number (and then your calls are then no longer routed down here) the problem instantly goes away.

I've had the same issue for years...and tried many times (years ago) to get it resolved. After many of my wasted hours (and involvement of several AT&T employees) I never got a clear answer so simply gave up and chalked it up to "island life". In the grand scheme of things...not really a big deal

The explanation above makes perfect sense (to a non techie like me). I think Innovative owns the switching network...to me that would explain everything.

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Posted : February 22, 2015 7:56 pm
STXBob
(@STXBob)
Trusted Member

If you don't get Caller ID working, there are automated call screening systems you can buy, like FortiVoice below. I have no experience with that particular product. It's just the first one I found that describes itself. Another one is called FireFly, I think. I've made calls to a FireFly system, and the auto-attendant asks for your name and reason for calling, and then says, "Let me see if I can find the person you're looking for...Just a moment, I'm still looking...I can't find him, so please leave a message." Meanwhile, your target person can listen and decide if he wants to speak to you. The caller has little choice but to submit to the system. Hanging up and calling back won't make things happen any differently. It's actually better than Caller ID in some respects, because it gets the caller to give the reason for their call.

http://www.fortivoice.com/products/features/call_screening.aspx

"Call Screening

FortiVoice sets you free without losing your callers, even on phones without caller ID display.

With caller ID phones, it's easy to spot unwanted calls. But if you're using a phone without caller ID or you're on your cell phone as a remote extension, FortiVoice helps you screen your calls.

With call screening activated on an extension, FortiVoice prompts callers to record their name before the call gets put through to you. FortiVoice tells you who's calling, and you can accept or reject the call. Calls you reject go through cascade options that you specify. They can be sent to another extension, directly to your voicemail or back to the auto attendant."

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Posted : February 23, 2015 12:28 am
Suzette
(@Suzette)
Advanced Member

Thanks Ericw!
That makes perfect sense to me, and there is a glimmer of hope that somewhere (most likely PR) will someday actually get the proper data equipment ! It's not worth it to me to change to a stateside number, so I will just deal with it, and leave it on my list of pet peeves 😉
If and when it ever does start working I'll probably be so excited I'd drop my phone in my rum punch! 😀

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Topic starter Posted : February 25, 2015 9:28 pm
OldTart
(@the-oldtart)
Expert

Why is caller ID so important?

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Posted : February 25, 2015 11:54 pm
ms411
(@ms411)
Expert

Why is caller ID so important?

Because you can't call people back if you miss an UNKNOWN call. My work phone is AT&T and I have to hope people will leave a message with their number.

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Posted : February 26, 2015 10:49 am
speee1dy
(@speee1dy)
Expert

well hopefully they would leave their number when leaving a message-the old fashioned way

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Posted : February 26, 2015 10:53 am
CruzanIron
(@cruzaniron)
Expert

I never call back a number that I do not know.
That number could have a per minute charge attached to it.
It's a known scam.

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Posted : February 26, 2015 11:45 am
vicanuck
(@vicanuck)
Expert

I'm the same CruzanIron...I never answer a call that says unknown number. 99% of the time they leave no messages. My cell phone is for MY convenience not the one whose calling.

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Posted : February 26, 2015 12:07 pm
Alana33
(@alana33)
Expert

I figure if someone wants to get in touch, they'll leave a message or call back. If not, oh well! Caller ID not that important to me.

This having to be constantly available by computer, phone, text messaging, etc., gets a bit much. Those that need to contact me, know how.

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Posted : February 26, 2015 1:13 pm
speee1dy
(@speee1dy)
Expert

i never answer my phone anyhow and rarely check messages.

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Posted : February 26, 2015 5:02 pm
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