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SkysTheLimit
(@SkysTheLimit)
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November 4, 2014 8:50 pm  

As a Dish retailer I'm being told by Dish that WPRU has lost it's ABC affiliation. No info about how this will be resolved.

I encourage everyone to call Dish to express your concerns and feelings about this. The more that call, the more attention it will get.

800-894-9131
800-333-3474


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piaa
 piaa
(@piaa)
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November 4, 2014 9:05 pm  

Thank you everyone and thank you SkysTheLimit for providing the numbers will call tomorrow.

Piaa


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pmhstar
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November 5, 2014 8:23 pm  

UPDATE ON CHANNEL 20 - I reported the channel 20 WPRU problem to DISH on Saturday and just followed up with them. Initial rep was no help but I got her to jump me up the chain. The supervisor did help and confirmed that WPRU is no longer ABC so they had to get another ABC affiliate - namely WORA IN PR. She said it should show up as channel 20 on Hoppers and also as channel 5149 on non-hopper receivers. After a lot of troubleshooting including resetting boxes and checking software etc., she decided it is a problem with our box and is sending up someone on Friday. She came to this conclusion because on the 'Diagnostics: System Status' page 1 there was no information in fields "a" and "g". I WOULD SUGGEST THAT ANYONE NOT GETTING CHANNEL 20 CALL DISH AND REPORT. According to all the reps I talked to we should be getting both the PR ABC feed (20) and the abysmal VI feed (8).


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Ronnie
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November 6, 2014 3:26 am  

Innovative now has generators on their repeaters, so if the power is off in one of those areas where the repeaters are, they don't go down anymore. They have one truck that routinely checks on them and fills them with fuel.


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SkysTheLimit
(@SkysTheLimit)
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November 6, 2014 10:17 am  

UPDATE ON CHANNEL 20 - I reported the channel 20 WPRU problem to DISH on Saturday and just followed up with them. Initial rep was no help but I got her to jump me up the chain. The supervisor did help and confirmed that WPRU is no longer ABC so they had to get another ABC affiliate - namely WORA IN PR. She said it should show up as channel 20 on Hoppers and also as channel 5149 on non-hopper receivers. After a lot of troubleshooting including resetting boxes and checking software etc., she decided it is a problem with our box and is sending up someone on Friday. She came to this conclusion because on the 'Diagnostics: System Status' page 1 there was no information in fields "a" and "g". I WOULD SUGGEST THAT ANYONE NOT GETTING CHANNEL 20 CALL DISH AND REPORT. According to all the reps I talked to we should be getting both the PR ABC feed (20) and the abysmal VI feed (8).

When we create a new account the paperwork still shows Ch 20 for the VI. However it's not on the guide as 20 or 5149. I don't believe it's been launched yet. Seems like a case of the left hand not knowing what the right hand is doing. I highly doubt they will find a problem with your box (receiver) but keep us posted. The suggestion to keep calling I agree with.


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OldTart
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November 6, 2014 11:16 am  

Seems like a case of the left hand not knowing what the right hand is doing. .

I think you hit the nail on the head. I got the runaround for several months on end with somebody different responding every time who obviously didn't even pay attention to what had already transpired. It was a highly frustrating experience and the issues were never resolved, so that was that.


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SkysTheLimit
(@SkysTheLimit)
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November 6, 2014 11:22 am  

Just spoke to Dish.
WORA is on 5149 and 7788 in Puerto Rico but not the VI.
So with a PR address it would be enabled.


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stxisbest
(@stxisbest)
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November 8, 2014 6:47 pm  

Well Sky that is a pretty open statement. How do we, VI, get around that? PR address is great I guess if you live in PR. Do we have an option or we are screwed as usual? Thanks


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SkysTheLimit
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November 9, 2014 3:26 pm  

Well Sky that is a pretty open statement. How do we, VI, get around that? PR address is great I guess if you live in PR. Do we have an option or we are screwed as usual? Thanks

I'm not sure we're getting screwed. If you had Innovative cable you would get the same ABC WSVI ch 8. But I understand everyone's concerns...


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stxisbest
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November 9, 2014 6:14 pm  

Well I think we are getting screwed. We/dish customers did not have a say in losing a HD channel that we signed up for. Trying to accept a washout infomercial station is not going to happen. Not sure of anyone that would even want the local 8 as the news is BS as well. Who in the heck wanted in the first place is beyond me. And to the argument of sh-t cable that is the reason I switched and I would venture to say as did others.

As a retailer you should have some phone # direct to get this ball rolling again. I'm sure you like telling people that you can't get ABC HD and also that Turner stations will be blacked out for an unknown time. Last time I think it was almost 3 months over a channel(s) dispute.
I'm sure I would jump on that, not. To most, cable at that point looks better and better for some time period.

Same ole crap from Dish. We will take your stations away but not discount the bill. It is Dishes war not Turners causing this BS. Please get on top of this (ABC 20) and stay on it. I for one am out of contract so switching back to cable for 6 months so I can get reinstated as a new customer with perks is not that far of a leap.

Oh and customer service is a joke at Dish. I saw your post on the forums and it hadn't been answered in a few days. The only way you might get help is to PM one of the mods there. Their names are in green and are the official/sometimes the only ones with some knowledge.


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CruzanIron
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November 9, 2014 6:31 pm  

When I signed up for Dish, there was no ABC available at all (expect through Distant Networks). So apparently they added them, then took one away. They didn't charge me extra when they added ABC stations and I don't expect to get a credit now that they took it away.


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CarlHartmann
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November 9, 2014 6:44 pm  

i greatly appreciate Sky's The Limit keeping us informed to the extent he can.


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speee1dy
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November 9, 2014 6:51 pm  

i wouldnt mind getting trutv back. i love the show impractical jokers


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Alana33
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November 9, 2014 6:52 pm  

I've always had pretty good service with dishtv.
They've always addressed any issues or questions.
My reciever crapped out on me last week and I called when it started acting up so they sent a replacement (before it died completely on Friday morning) by ups services to stt within 2 days of request but was told by ups it got held up in customs so they wouldn't deliver until Monday. Arrived Stt on Thursday. Good thing I like to read.


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OldTart
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November 9, 2014 6:58 pm  

Oh and customer service is a joke at Dish.

Re-reading the voluminous communication between Dish customer service and I which culminated in my simply giving up and canceling service is like reading a Monty Python script. The sadness is that it never was so in the past but just went down the toilet all of a sudden about a year ago. The correspondence seems to show that I was dealing with one rep after another who simply didn't know how to read, write or comprehend simple English at grade school level. One after the other just sailed in with a bunch of gobbledegook and not one single problem was ever resolved. The crowning glory was their insistence that I was to pay a $15 shipping charge for returning the receiver. Fortunately I'd already cancelled the automatic payment months back when my bills started going haywire and they could only be paid with my direct authorization ...

I can look back now and laugh about it but at the time it was compounding frustration with every exchange!


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Alana33
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November 9, 2014 7:31 pm  

I called dish on Friday to let them know that receiver completely useless as prior to that I could fiddle and get it going before it would restart itself over and over. Also to let them know that new one held up in customs so I could not get delivery until Monday and that I'd like an adjustment made to my billing to reflect the down time. It was no problem and customer rep said everything was written down so when I called to setup new receiver I would not have to go thru the litany with a new person as all info was on file. Works for me.

I am glad to hear innovative has improved. They really needed to!
Took me almost a year to get my deposit returned.


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SkysTheLimit
(@SkysTheLimit)
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November 10, 2014 10:31 am  

Quote Stxisbest: "As a retailer you should have some phone # direct to get this ball rolling again."

I posted the numbers for Dish Customer Service in a previous post.

If you want to address the quality of Ch 8, it might be best to contact them directly.

Channel 8 WSVI 340-778-5008

http://www.wsvi.tv/

https://www.facebook.com/WsviNewsChannel8


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stxisbest
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November 10, 2014 11:22 am  

Sky regarding the #'s for customer non service at Dish I am sure you don't call the non English, don't understand, and understand how you feel drones when you need new equipment or have an issue you yourself cannot fix. If you do I feel sorry for you. One would think as a retailer you would have a direct CS # to expedite your equipment. But then again I have been wrong before. How about a working email for someone in the ranks that could better push this along that customers here can use to try and resolve this issue?

Anyway I am sure we will be screwed as usual but am hoping not.

I will call 8 later today but I can tell it will go with as much priority as Dishes we will submit a request (in the shredder) for you. Since it's inception to provide 8 to Dish customers it has been what 3-4 months or more and has been trash. If they had any interest in correcting the problem I am sure they have known about since the beginning of broadcast.

Thanks


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OldTart
(@the-oldtart)
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November 10, 2014 11:43 am  

I think there may be a misconception that Dish authorized dealers are Dish employees. They're not and they have no control whatsoever over programming and no ability to deal with customer complaints. They are simply authorized and trained to install the system and, when there's a problem, they have to call the same Dish service numbers as everyone else.

At least that's my understanding and experience. Don't kill the messenger!


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SkysTheLimit
(@SkysTheLimit)
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November 10, 2014 6:52 pm  

I think there may be a misconception that Dish authorized dealers are Dish employees. They're not and they have no control whatsoever over programming and no ability to deal with customer complaints. They are simply authorized and trained to install the system and, when there's a problem, they have to call the same Dish service numbers as everyone else.

At least that's my understanding and experience. Don't kill the messenger!

Somewhat accurate statements. Thanks!

We help the customer locally with certain hardware issues or questions. New installation and repairs. Commercial and MDU properties design, installation, and maintenance. In some instances you have to call the 800#.

However, We have connections such as Retail Services, Sales Managers, Commercial Services, and so on. I attend their Team Summit regularly and meet these people face to face. Believe me, I have reached out to everyone I can. The thing is, it's out of their control as well. All they can do is run it up the chain to the two departments that can influence this situation. Programming and Legal departments.

The issue has and is being brought to the attention of the appropriate departments.

Paradise Satellite receives "Channel Launch and Takedown" reports. It lists cities, areas, and towns all over the US, Hawaii, Alaska, Puerto Rico, USVI. These reports indicate what's happening but not why. I will say, It's not just here in the USVI that customers suffer with changes to the lineup.

The best advice I can give is keep calling Dish 800-894-9131 They might not be able to help, but I guarantee that notes are being taken and logged, and read by supervisors.

You could also log into Dish's support at
https://support.dish.com/viewtopic.php?f=17&t=11530&p=66122#p66122
I started a topic titled ABC in the Virgin Islands if you care to chime in.


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piaa
 piaa
(@piaa)
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December 8, 2014 10:51 am  

Bumping this up so stxisbest is best can read this thread

Pia


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